The road to distinguished district

Tomorrow is June 1, the last month in the Toastmasters year.  Lots of people plan their work around deadlines, and Toastmasters are no different.  From individual to district, many Toastmasters goals have June 30 as a drop-dead deadline.

In the next-to-last-year of the Distinguished District Program (DDP) as we know it, with four critical success factors, and exactly six Presidents and six Select Distinguished districts, people are paying attention to performance.  Let’s take a look at the May 26 report.

Out of 82 districts, three have already met all four goals and are distinguished before the end of May!  Those are:

Is Toastmasters really international?

Our membership is clearly international, about a third live outside the United States.  But what about services to our members?

When can you call World Headquarters with questions?

Roughly 9 AM to 5 PM, California time.  Obviously, that may not be so convenient for people living in Europe, Asia, Australia, or elsewhere.  It may not even be convenient for those who work 9-5 near WHQ but can’t make personal phone calls while at work.

The solution?  Schedule 1-2 staffers working into the evening (perhaps 10 PM), or even overnight, and give them Skype and instant messaging accounts too.  (Bonus points if they speak multiple languages!)

Where do your Toastmasters purchases get shipped from? Continue reading “Is Toastmasters really international?”

Midyear board meeting

ILCThe International Leadership Committee (ILC) announced its nominees for international office.  The ILC selected James Kokocki (from Canada) and Mohammed Murad (from Dubai) for Second Vice President, so I will be running from the floor.  This isn’t really a bad thing, since floor candidates won the last two elections (John Lau from Malaysia and George Yen from Taiwan).  Plus, I received the most mentions in the International Officer Candidate Survey (IOCS), so I have strong support for the August election in Las Vegas.

I’m disappointed that only 60% of the IOCS recipients replied despite multiple e-mails from WHQ and multiple phone calls from the candidates.  The current and immediate past district governors account for most of the IOCS recipients, and these are people who are deeply involved in our organization.  I wish I knew why they didn’t (please e-mail me if you’re someone who didn’t reply, or comment below).  I’m guessing they think their opinion doesn’t matter, or they believe they don’t know the candidates well enough to provide an informed opinion.

The midyear board meeting had other interesting developments.  Perhaps the biggest was that there’s movement towards providing more materials on-line.  The briefing mentioned that the board had approved “digital content transition” guiding principles, but included no details on what those were.

Here are some guiding principles that I recommend (I’ve written on this before):

  • There’s no practical way to protect something once it’s released on-line; copy protection doesn’t work (look at DVD and Blu-ray) and is always broken.  It only takes one person to break it and then post it openly for everyone else to use.
  • Requiring use of any particular proprietary software for it to be accessed will block a significant number of people.  Plain HTML (web pages) and PDF (many readers available) are the only practical choices.  Anything else won’t work for people who are on Apple or Linux, or on a phone or tablet, or some other device that doesn’t support the proprietary software, or who are using a PC they’re not allowed to install software on (like at work or a library).  (PDF files are already available for manuals provided to visually-impaired members.)
  • The value in Toastmasters isn’t in the published material, it’s in the club meetings and evaluations.  Someone downloading a manual isn’t going to get a lot out of it unless they have a club meeting to go to.
  • The on-line materials must be printable, so that overseas users who want paper can avoid the shipping costs, and so the evaluation page can be printed and filled out at the meeting.  We must still provide the option of buying printed manuals.
  • The organization doesn’t make a significant amount of profit on selling educational material (revenue approximately matches printing and shipping costs), it’s not a revenue stream that we need to worry about preserving.
  • Openly publishing the educational materials would quickly make it very obvious to everyone that we really are the world leader in oral communications.

The rebranding initiative is nearly ready for release, and will be announced at the August convention.  This is pretty exciting, and International President Pat Johnson writes more about why we need this in her March 2011 column in the Toastmaster magazine.

There’s also a major consolidation  and reorganization of the policies and protocols, rolling it up into a single comprehensive document, available April 1.  This will be a lot easier to use and understand than the dozens of PDFs we have to reference now.

Next step for me is to prepare for the district spring conferences, they start next month!

Ethics

The last line of the Toastmasters Promise is “To maintain honest and highly ethical standards during the conduct of all Toastmasters activities“.  However, for some, ethics may not always be a sharp black-and-white line.

For example, hopefully no one would forge a VP-Education signature on a project completion page for something that was never done.  But what about holding an education award past June 30 “because it won’t help my club’s DCP score”?  Or what about claiming credit for club officer training, when you went to training but arrived when it was nearly over?  What about being a judge in a speech contest where your spouse is competing?

We know that in the past, at least one district created “paper clubs” in order to meet their goals and be distinguished (they were disqualified).  As the distinguished recognition programs have evolved, we’ve moved towards using easily-verified criteria that are harder to fake, and are less subjective.

Ethics may not always seem to be black and white, nor does everyone give the same answer to a given situation.  The surrounding context is often important as well, and the motivation for the action.  There are entire college curricula devoted to ethics, and degrees granted in various specialties, like healthcare ethics and business ethics.

One method I like to use is “How would you feel if your actions were on the front page of the newspaper?”  Would you feel a need to explain them?  Would you be ashamed?  If so, then you should reconsider.

There’s also merely the appearance of unethical behavior — appearances can be just as bad as actually being guilty of whatever is charged.  It may be impossible to prove your innocence (or motivation), so you never want to have the question raised in the first place.

I’m glad that ethical behavior is very rarely a problem in Toastmasters, but even one time is too much.  Consider what you would do in a hypothetical situation before the real one comes up, so you can objectively consider your response.  Feel free to answer the poll below, it’s as anonymous as I can make it, though your IP address is logged.  Add your own experiences in the comments.

[poll id=”6″]

Communications styles

When you absolutely must get a message through to someone, how do you decide to communicate it?  What if this person is a complete stranger to you up to now?

One of the important lessons I’ve learned in Toastmasters is that you have to consider the recipient’s preferred channel of communication.  Just because I’m comfortable with e-mail doesn’t mean everyone I want to talk to is as connected as I am.  Some people still don’t have e-mail (like my parents!), some don’t check their e-mail regularly, and some may get a legitimate message caught up in an overly-aggressive spam filter and never see it.  (Though more and more, people who don’t like or use e-mail at all are becoming less common; even my parents will probably be getting e-mail later this year.)

The primary methods used in 2011 are electronic methods and phone calls.  Under “electronic”, I include e-mail primarily, but also things like Facebook (status posts or private messages), LinkedIn, Twitter, blogs, on-line chat, and cell phone texting.  I can’t imagine anyone relying on faxes for personal communications (the TM membership application form still included a space for a fax number until the most recent revision!), and personal letters by post are considered slow and quaint by most (though a handwritten card is often received with delight!).

So usually, the choice comes down to e-mail or phone.  When you want to talk to someone specifically, consider your past encounters with that person — what method did that person use?  And also consider your message; is it something sensitive, something that could be misunderstood, or something that requires a two-way discussion, where intonation may provide a critical subtext?  If so, use the phone!

Is it a simple announcement or routine request?  Is it someone you know well, who will understand your message, or at worst, if they misunderstand, it’s easily rectified?  Then electronic is OK, and you can use e-mail, or some other form (perhaps a Facebook message is more likely to get read, or you share Skype access?).

What if you need to get a message out to a lot of people?  E-mail is often the choice here, but at the risk of the recipients not really getting the message.  It may be necessary to follow up with individual phone calls.

Are you asking the recipient for a favor, something that may be hard?  Make it as personal a communication as possible.  Face to face is best, or perhaps a phone call.  E-mail to one person may be OK if you have an established relationship and trust, but a broadcast e-mail to a lot of people will likely be ignored.

For example, what if you need to find someone to be the Toastmaster of your next meeting?  If it’s someone you can readily see in person (maybe you work together), then ask in person (or perhaps a videoconference?).  A phone call is a decent alternative.  An e-mail may work.  But if you send an e-mail blast to 20 people in one message, you can likely expect no response at all (they all think someone else will do it).

The next time you need to communicate with someone, consider their preferences.  It’s the best way to make sure the message gets through clearly, without misunderstanding, and to generate the desired action.

Why I’m passionate about Toastmasters

Leaders have to be passionate about their cause.  They have to truly believe in their goals, and inspire the same in others.  I’ve been asked why I’m passionate about Toastmasters.

The reason?  We create change.  Positive, constructive, uplifting change.  I’ve seen lives changed by joining Toastmasters, including my own.  I’ve seen shy people discover their innate abilities to speak up and speak out about issues they believe in.

I’ve seen Toastmasters members grow in so many ways, not just by becoming a better speaker, not just by becoming a better leader, but by becoming a better person.  They learn how to communicate, to listen, to give feedback, to think on their feet and sound smart when they talk.

Passion is what drives leaders to be great leaders — if you don’t believe in what you’re doing, your followers will notice, and performance suffers, if not turning into outright failure.  Passion is what drives excellence and success!

Toastmasters members get promotions at work, they find spouses, they find friends, they network, they find jobs, and most of all, they find themselves.  They discover abilities they didn’t know they had.  They blossom and grow and become outstanding human beings.

People enter Toastmasters at all levels and skills, and wherever they are, Toastmasters brings it up another level or two or ten.  There’s no passing grades, there’s no way to compare one DTM to another DTM and say they’ve learned the same set of skills.  Instead, we can confidently say that each member is better, much better, than when they gave their Icebreaker.

And confidence is one of the biggest things that Toastmasters gives people.  We show them that they can succeed, and succeed well.  That all they have to do is try, get (and give) constructive actionable feedback in a safe environment, and then do it again, even better the next time.

Some of the past annual themes have touched on these strengths, and the ones that have spoken the most to me include:

  • Friends Helping Friends Succeed (JoAnna McWilliams, 2000-01)
  • Changing Lives, One at a Time (Jon Greiner, 2004-05)
  • Confidence. Leadership. Service. (Gary Schmidt, 2009-10)

So many other annual themes are great too, I hesitate to name only a few.  But they really characterize well what we are doing in Toastmasters.  It’s not just giving speeches.  It’s more.  A LOT more.

Publishing ALL manuals on-line?

Radical idea:  Openly publish all our manuals and education materials on the TI web site, for anyone to read or use.

Why?  Many members, especially those overseas, are affected by expensive and slow shipping.  That might be helped by having local contract printers in the larger countries or regions, but we can’t do that everywhere, and it still costs money to print and ship.

As well, a growing number of members would like to have their manuals in an on-line form, enabling them to work on a presentation anywhere.

We could give electronic manuals only to paid members, but you can be sure someone will post them on a web site or blog or file-sharing service — and it only takes one such person to do so, since Google will find everything.

We could use DRM (Digital Rights Management) to encrypt and copy-protect electronic manuals, but there’s no such thing as an unbreakable DRM scheme.  There’s always a way to break it, and it only takes one person to do so and then post the unencrypted manuals for anyone to use.  There’s not much point in bothering with it, and it will just annoy members who want to use the materials on a device that doesn’t support the chosen DRM scheme.

The value in Toastmasters is not in the manuals and education materials, but in the club meeting: the actual presentation of the speech and the evaluations that follow.  Sure, people will download the CC manual and try to learn from it, but they’ll quickly realize they need an audience and an evaluator, and they can find both at a Toastmasters club for very little cost.

I’m not saying just flip the switch and post all the materials at once, and I’m not saying we stop sending printed manuals out to members (it could be a checkbox on the new member application, “no printed manuals needed” along with English, Japanese, etc.).  No, this needs some research and review, a pilot program, and if everything looks good, a gradual rollout.  WHQ recently published a number of education pamphlets (Effective Evaluation, Gestures: Your Body Speaks and Your Speaking Voice booklets), and Moments of Truth has been out there for a couple of years.  Continue by adding the rest of the Successful Club Series (mostly useful only within Toastmasters anyway) and contest forms, then maybe an advanced manual or two, or the Leadership Excellence Series.

Doing so will vastly increase the on-line visibility of Toastmasters.  People will find these materials and become interested in joining Toastmasters.  It could spark significant membership growth, while at the same time, improving service to our members (instant delivery), lowering costs (no shipping) and going green!

What do you think?  Are there significant drawbacks I’ve missed?  Add your thoughts in the comments!

I remember my (first) Icebreaker …

It was ten years ago this month that I gave my first Icebreaker speech, the start of my Toastmasters journey.  As we approach New Year’s, it’s a good time to reflect on our progress, and consider our future.

While working on my MBA (Masters of Business Administration), a couple of the instructors mentioned Toastmasters as a useful way to improve presentation skills.  I was never terribly bothered by having to give a speech, no more than any other sort of work assignment, but I can’t say I was terribly good at it either, and I certainly had never given a speech in front of more than 20-30 people.

A few months after I graduated, I saw a sign in the lobby of the building I worked in announcing a Toastmasters meeting right in the building.  I figured it couldn’t get much easier than that, so I decided to go check it out.  There were several speeches, but what I remember most is a woman who gave what I later learned was the visual aids speech.  Her topic?  The fearsome critter known as the jackalope.  At the end of her speech, she reached under the lectern and pulled out a stuffed jackalope!  It was a great speech, very well-presented.

After another meeting or two, I filled out a membership application and joined.  My Icebreaker came soon after, and it was exactly ten years ago this month.  Since I was doing a lot of traveling, mostly for work, my title was “Travel Broadens One’s Mind”.

My speech outline was a dozen typed lines (I didn’t write it out verbatim), starting with growing up on a farm in Iowa with parents who had never been out of the country, to my first trip abroad (London and Paris for work), a trip around the world (including a leg on the Concorde SST), favorite vacation spots, and places I wanted to go.

I do remember being nervous, as these were all practiced polished speakers who were going to critique my work afterward!  But TradeMasters is a good strong club, and the evaluation gave me the courage and strength to continue on with the rest of my CC.  And I was surprised to learn that people thought I had a good (and natural) sense of humor!

From there on, it took me about a year and a half to earn my CC award, but that’s another story.  Here’s the evaluation PDF.

Merry Christmas and happy holidays to all my readers!

The MAX Plan from District 72

Looking for ways to help small clubs, but can’t find coaches to help them?  D72 (New Zealand) has developed a very interesting group/virtual coaching approach, the MAX Plan, based on the Rising Star Program from D10/D28/D61.

They’ve developed a 40-page document that explains just how to go about it, and they’ve had some very strong success.  The prime target is small clubs (12 or less members without a coach), and secondarily, medium-size clubs that may have stagnated (13-18 members).  Often, distance is a problem, some clubs may be hours distant or hundreds of miles away from other clubs.

The goals are to help the club become distinguished (like a club coach), but also to be positioned for long-term growth, through educating officers and improving awareness of the Toastmasters program potential.

It starts with a half-day foundation workshop (usually done at the division level), followed up by virtual coaching, and 4-8 months later, a follow-up session.  A full set of handouts and an outline of the presentation material is included, with some great resources.

With the permission of the author, Murray Coutts (District 72 Lt. Gov’r of Marketing), I’m posting the document (also on the Resources page on my web site), in hopes that others will benefit from this unique approach to helping small clubs improve.  Take a few minutes to download it and skim it over, talk about it with your fellow Toastmasters leaders.  If it seems like it might work, give it a try!

In the comments here, I’d love to hear what you think are the biggest challenges to finding club coaches, and whether this virtual team approach might help.

Anyone can do a corporate visit!

How many district leaders have been involved in a corporate visit with an International Director (ID) or International Officer (like the International President)?  As a past ID, I made quite a few visits during my two years in office, and always enjoyed expounding on the value of Toastmasters to a new audience.

Sometimes I had as many as six visits in a day, and quite a few new clubs arose from those efforts.  But what concerned me is that on occasion, these visits apparently were planned months in advance!  In general, when a new club opportunity arises, you want to keep it moving as quickly as the organizational sponsors are comfortable with.

If it’s December and someone expresses an interest in building a new club at their company, you don’t want to tell them “Sure, we’ll have our local ID pop by and chat with you about it in April”!  Yet I heard that sort of approach more than once.

By months later, they’ll have forgotten all about this, moved on to other projects, or filled their need (however incompletely) some other way.  Don’t make them wait any more than a week or two, a month at the very most, for a meeting.

You don’t need an ID or the International President to do this!  Any district leader should be comfortable with doing this, but most especially the district new club chair, the Lt. Gov’r of Marketing, and the District Governor.  Since some districts are geographically large, Division and even Area Governors should be prepared to do this too.

With a goal of building lots of new clubs, you can’t be dependent on that once-or-twice-a-year visit by a dignitary.  Sure, the ID may be a great salesman and able to close the sale, but he or she won’t be able to get personally involved with all that club-building.  Remember, building a new club is a goal for every Area Governor (necessary to be a President’s Distinguished area).

What to focus on when telling a potential corporate sponsor about Toastmasters?  Remember WIIFM — What’s In It For ME!  (This means the sponsor, not you!)  There’s a great article on the TI web site focusing specifically on building a corporate club, but the most important part is the Features, Benefits, and Values chart.  You don’t necessarily want to just print this out and hand it to the prospect, but you should be familiar with what’s in it, and structure the critical part of your talk around it.

Be sure to research the company before you visit — understand their business and values, their strengths and weaknesses.  Are they more of an hourly assembly line shop, are they a professional services company, are they financial in nature? If it’s a large multi-location company, what kind of employees are at the location where the club will be located?

What are their corporate values, is education and employee training important to them?  Tie Toastmasters into those values.  Hopefully you can talk to someone who is an employee before the visit and get some inside background on the culture, too (maybe someone who is already in Toastmasters!).

Keep the discussion interactive, not a sales presentation.  Encourage the prospect to ask questions, stop and listen to them carefully, clarify if necessary, and then answer.  If you don’t know the answer, tell them honestly you don’t know, but you’ll find out and get back to them quickly (and then do so).

Conclude with a strong finish, be clear on what the next steps are.  If they’re expressing an interest, talk about scheduling a demo meeting.  If they need to talk to someone else, give them time to do so, it may require another meeting.  And maybe it’s just not a fit for this company at this time.  Keep in touch, they may change their mind later.

Yes, you too can do a corporate visit, and do so effectively, creating a desire to join thousands of other companies world-wide that already know about the value of Toastmasters.