Our membership is clearly international, about a third live outside the United States.  But what about services to our members?

When can you call World Headquarters with questions?

Roughly 9 AM to 5 PM, California time.  Obviously, that may not be so convenient for people living in Europe, Asia, Australia, or elsewhere.  It may not even be convenient for those who work 9-5 near WHQ but can’t make personal phone calls while at work.

The solution?  Schedule 1-2 staffers working into the evening (perhaps 10 PM), or even overnight, and give them Skype and instant messaging accounts too.  (Bonus points if they speak multiple languages!)

Where do your Toastmasters purchases get shipped from? Continue reading “Is Toastmasters really international?” →